Black rose earrings Latest Korean design Black color with Zircon & big pearl

GlossyLust.com Return Policy

At GlossyLust.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward 5-day return policy. Please read the following guidelines to ensure your return is processed smoothly.

1. Eligibility for Returns

• Timeframe: You must initiate the return within 5 days of receiving your order.
• Condition: Products must be unused, unopened, and in their original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required.

2. Non-Returnable Items

• Opened Products: For health and hygiene reasons, we cannot accept returns of any opened or used cosmetics.
• Final Sale Items: Products marked as 'Final Sale' cannot be returned or exchanged.
• Gift Cards: Gift cards are non-returnable and non-refundable.

3. Return Process

1. Initiate Return: Contact our customer service team at returns@glossylust.com within 5 days of receiving your order to request a Return Authorization Number (RAN). Please include your order number and the reason for the return.
2. Package Your Return: Securely pack the items in their original packaging. Include the receipt and the Return Authorization Number (RAN) provided by our customer service team.
3. Shipping: Send the return package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Refunds

• Processing Time: Once we receive your return, we will inspect the items and notify you of the approval or rejection of your refund within 5 business days.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Rejected Returns: If your return is rejected, the items will be sent back to you, and no refund will be issued.

 

5. Exchanges

- We currently do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at support@glossylust.com with your order number and a photo of the damaged or defective product. We will arrange for a replacement or a full refund.

7. Contact Us

For any questions regarding returns or our return policy, please contact us at:
Email: support@glossylust.com

Thank you for shopping with GlossyLust.com. We appreciate your business and strive to provide you with the best products and customer service.

This return policy ensures that customers have a clear understanding of the return process while maintaining the health and hygiene standards crucial for a cosmetics brand.